After going through all of the stainless steel spacer sliders and rigid spacers one by one for quality and removing the bad ones we thought we were all set.
However, Hakeem then found a catastrophic error. Almost all of the axles are slightly too thick and although they will fit through the spacers they will not fit through the bearings. This could be from either the electroplating being too thick or a problem with the steel axle itself.
Either way, it is a huge set-back that stops us from delivering the frames at this time. We are extremely upset about it.
I can’t express in words to you how devastated we are by this. We have obviously contacted the manufacturer and this is the returned message:
So we now have to wait an undetermined amount of time to see what they say and find out what if anything they will do about it.
We have gone through every single axle to find any good ones. Out of 415 bags we have enough to complete some sets(very few). So our intention is to ship to the first few people who got their shipping money in and refund all of the remaining shipping money.
Once we hear back from the manufacturers we will let you know what they say.
The worst case scenario is that they do not remake the parts and ship them to us, our European distributor and our Russian distributor at their cost. In that case, rest assured that despite not having the money to remake the parts now. We will do nothing but work until we can attain the funds to fix the problem and get the frames to you. NOTHING will stop us from completing this.
We apologize greatly for this inconvenience and want nothing more than to deliver these frames to you all.
And now for some news…
Amazon via this link. Thanks!
Due to large numbers of messages and emails from people believing they deserved to be in the first small batch over others, discontent with our methodology of choosing who would receive them, we decided to just refund everyone. We will ship them all when the time comes so no one has to feel like they didn’t get something that others did or that they were mistreated.
So yes all of the shipping money has been refunded. Again our apologies for this inconvenience. Admittedly we were so excited to get the frames to you all as fast as possible and with thousands and thousands of parts to inspect we didn’t figure that the axles that fit through the spacers wouldn’t then fit through the bearing. It is literally a small fraction of a millimeter that screwed us. That being said you should have received an email from paypal confirming your refund. If you did not please contact me directly at firstname.lastname@example.org and I will sort it out.
Now for the good news. Our factory has gotten back to us with what they are going to do about the flawed parts. Shockingly, they are going to remake all of the faulty parts at their own expense! We are obviously very happy about this. Not only because it speeds up the process of getting you all your frames faster but also it is nice to finally have a manufacturer take responsibility. That is very promising for all of our future dealings with them.
We still have to work out if they are willing to also ship to the 3 locations that received frames also at their expense and it is Chinese new year so that will cause delays in production. Regardless it is a HUGE relief that they are going to remake the parts.
Thanks again for all of your support and we will keep you posted as things progress.